Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a 60–minute response time guarantee for each trouble ticket or email that you send to our support team. We will speedily respond to all general inquiries and forward right away the case to our admins if additional assistance is needed. If you take advantage of our Optional Managed Services package, we’ll perform any of the included server administration tasks at a time that has been agreed upon beforehand.
An Exceptional Support Service
Our client support staff will be at your disposal 24/7/365 if you require help working with our Web Hosting Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated server. And if you require assistance tackling the daily admin tasks on your dedicated server, you can take a glance at our Optional Managed Services package, which includes backup disk space, weekly OS updates, software installation and troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our charge–free Web Hosting Control Panel, which sports an elaborate knowledge base plus a selection of educational video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just press the Help or Videos buttons in the upper right corner.