A 99.9% Server Uptime
Our web hosting system is based on a stable, enterprise–class hardware architecture and a strongly modified variation of Linux. That’s why, no matter what your website is, or how many web site visitors you have, or even in case there’s a denial–of–service assault, our physical servers will stay up and running and your web sites will stay visible online.
Our web hosting packages plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on high–end hardware components made by Juniper. Additionally, on each single router, we have installed a firewall with an advanced algorithm in an attempt to sift all dubious requests.
Because of this, in each of our data centers – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are not pleased with our services, or if you find them inadequate, or if you decide that you need to have a Linux VPS web hosting packages instead of a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain complete control of your domains even when you delete your hosting account with us.
24/7 Technical Support
If you have ever been forced to wait for hours to receive a reply, you’re aware of how frustrating this can be, especially when your site is at stake. That’s why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be at your disposal and they will respond to you within 60 minutes. And the best part is that their average response time is well under 20 minutes!