24/7 Customer Support in Web Hosting
We provide you with 24/7 customer, billing and tech support for all of our web hosting packages. Even if you aren't our customer yet and you have some questions, we can assist you right away and supply you with the needed info, so as to give you a choice to make the best decision when you get a new website hosting account. We are available any time, including weekends and holidays, and we offer multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers globally, thus you're able to call the one that is closer to you. The max response time for your email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive support for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, therefore whatever the issue you have, you're able to get in touch with us and we'll assist you without delay. Our guaranteed reply time for each e-mail or trouble ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever is more than twenty minutes. In addition, we provide phone support with multiple local numbers around the world as well as a live chat, so you'll be able to get in touch with us and receive more information about our services even if you don't have an account yet. We're able to help you with any kind of question or an issue you may have - payment methods, plan specifications, e-mail configuration, web hosting account settings, and many others. If you use our services, you will never experience a scenario where you have to wait for a couple of days to get an issue solved like you will have to do with lots of other suppliers.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages, you'll never have to wait for more than 1 hour in order to get help for any problem that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets that you open via your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local telephone numbers in a number of countries worldwide plus a live chat service where we are able to help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there will always be somebody to help you out in a timely manner. If you need help with third-party software, which you cannot deploy or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive timely support in general, let alone if you manage an entire server, so every single dedicated server that we provide features 24/7 support with one-hour answer time guarantee whatever the situation. This service is 100 % free for all of the issues with your server or the software that was installed by our admins through the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail, and the actual answer time for either rarely surpasses thirty minutes as we have administrators available round the clock. If you need general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on as many as 3 different continents or you may employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you can add to your server package from your billing Control Panel.