Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with plenty of other hosting providers, the trouble ticket system that we are using with our web hosting packages is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember different usernames and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, if you have a question or run into an obstacle, you can touch base with our tech support staff right away. Our ticketing system includes a clever search mechanism. This implies that even if you’ve sent an immense number of tickets through the years, you will be able to track down the one that you need without any hassle. You can also read knowledge base hints on fixing commonly met predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you’d like to get in touch with our help desk team, you’ll be able to send a ticket directly from your Hepsia hosting Control Panel instead of using a totally different help desk support platform like you will have to do with the vast majority of web hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without any difficulties and to browse through older tickets using a smart search box. Plus, you’ll be able to check the relevant knowledge base articles that our system will offer you depending on the category that you choose for your new ticket. You can carry out all the aforementioned activities without logging out of your Control Panel at any time, which suggests that in case you run into any predicament or have an enquiry, you can contact our support engineers and solve the problem at hand in less than one hour using one single support platform.