If you’ve ever got any enquiries about the web hosting service or if you experience a problem with your sites, you’ll need to touch base with the respective web hosting provider’s help desk support team. It may not make a difference how soon they’ll answer when you have an inquiry of a generic nature, but an issue like an ill-implemented web application update, for example, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will affect your site in a bad way and you can lose existing or prospective visitors. A lot of hosting providers, primarily resellers, respond to trouble tickets and e-mails within 24 hours, but in the online realm that is way too long, since customers will rarely come back to a site that’s not functioning correctly for an extended interval.

One-Hour Response Guarantee in Web Hosting

Our web hosting packages come with a sixty-minute response time guarantee, which implies that regardless of what inquiry or obstacle you might have, we’ll always be there to lend a helping hand. As it is, it rarely takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our technical support engineers will be at your service 24x7, even on official holidays and weekends, which goes to say that you’ll get prompt assistance at any time. We understand precisely how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have enquired into the issue and, if we haven’t solved it, we’ll supply you with more info on what you have to do on your end, when the circumstances require it. With our support services, you can be sure that there will be somebody to help you straight away, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize how crucial it is to obtain prompt assistance, we guarantee that you won’t ever need to wait around for more than 1 hour to receive a reply to any trouble ticket that you send through your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than twenty-thirty minutes and this applies to any issue no matter what its nature is – technical, general or billing. Plus, our technical and customer support team is available to you 24 hours a day, 7 days a week, 365 days a year, which implies that even if you send a ticket during legal holidays, you will invariably get a fast reply, which will include the answer to an inquiry, the solution to a problem or the info required to resolve an issue yourself – if there is something that you have to do on your end. With us, you won't ever need to spend a whole day waiting for a response like you would with many other hosting companies.