Phone Support in Web Hosting
We know that being able to talk with a live agent is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you have the option to get in touch with us on the phone for fourteen hours a day. In case you consider buying one of our web hosting packages, for instance, you have the option to give us a call and learn more about our solutions prior to ordering to ensure that we meet all of the system requirements for your web sites. After the purchase, you will be able to contact us about any kind of sales and billing problems you may experience, or get any kind of general or basic technical info you need. We have tried to find the balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, that will help you track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we provide include live phone support for 14 hours a day. In case you are not sure which plan will be appropriate for your web sites, you'd like to find out more about a plan's specs or you'd like to have any other kind of info on our solutions, you have the option to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you already have an account, you can contact us about general and sales issues, although we are often able to help with numerous technical issues as well. For entirely technical difficulties you will have to employ our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option when the problem needs extra time to be solved or it needs to be escalated to our system administrators.